At Bank of the West we merged tradition with innovation, working to establish a contemporary financial hub offering state-of-the-art digital products. Our journey began with a recognition of the limitations posed by outdated customer experiences, hindering growth opportunities.

As Head of Product Design, I collaborated across channels and products, overseeing online banking, mobile app development, design systems, and account originations. Together with my team, we spearheaded a significant transformation to reimagine customer experiences across all lines of business.